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How did the HR team at Hewitt Associates retain proficient CS representatives?
Borderline Personality Disorder
A psychological condition marked by fluctuating emotions, actions, and interpersonal connections.
DSM-5
The fifth edition of the Diagnostic and Statistical Manual of Mental Disorders, a publication by the American Psychiatric Association that classifies and provides criteria for diagnosing mental disorders.
Emotional Regulation
The process through which individuals influence their own emotional experience by modulating the emotions they feel, when they feel them, and how they express them.
Borderline Personality Disorder
An emotional wellness syndrome defined by fluctuating emotions, conduct, and association dynamics.
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