Value-Creation Processes Differ from Support Processes in That Value-Creation Processes

question 61

Multiple Choice

Value-creation processes differ from support processes in that value-creation processes:

• A)provide the infrastructure for production or deliver processes to create or deliver the actual product.
• B)rarely align with the organization's core competencies and strategic objectives.
• C)generally do not add value directly to the product or service.
• D)are driven by external customer needs.

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