The Organizations That Emphasize More on the Behavior of the Employees

question 49

Multiple Choice

The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:

• A)improve the efficiency and timing of their service.
• B)provide a friendly and personable environment to their customers.
• C)improve the reliability of their service.
• D)minimize variations in their service standards.

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Definitions:

Annual Revenue

The total amount of money earned by a business over a year from its sales or services.

Economic Profits

Profits calculated by subtracting both explicit and implicit costs from total revenues.

Explicit Costs

The direct payment made to others in the course of running a business, such as wages, rent, and materials.

Implicit Costs

Implicit costs are the opportunity costs associated with a company's use of internal resources that could have been utilized elsewhere, not directly paid out in cash.