As Customization of Services Increases,_____ Become(s)a Bigger Factor in the Ability

question 73

Multiple Choice

As customization of services increases,_____ become(s) a bigger factor in the ability to provide high quality service to the customers.

• A)professional judgement of the employees
• B)processes and procedures
• C)employee behavior
• D)physical facilities

---

Definitions:

Puerto Rico

An unincorporated U.S. territory located in the northeastern Caribbean Sea, known for its rich culture, tropical climate, and historic sites.

Marketing Strategy

A comprehensive plan formulated by a business to achieve specific marketing goals and objectives through targeted actions.

Market Penetration

A measure of the amount of sales or adoption of a product or service compared to the total theoretical market for that product or service.

Existing Goods

Products that are already available in the market as opposed to newly launched or to-be-developed items.