The Organizations That Emphasize More on the Behavior of the Employees

question 49

Multiple Choice

The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:

• A)improve the efficiency and timing of their service.
• B)provide a friendly and personable environment to their customers.
• C)improve the reliability of their service.
• D)minimize variations in their service standards.

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Definitions:

Cephalopods

A group of mollusks encompassing octopuses, squids, cuttlefish, and nautiluses, known for their bilateral symmetry of the body, distinct head, and multiple arms or tentacles.

Beaklike Mouthparts

Beaklike mouthparts refer to the specialized feeding appendages found in certain animals, resembling a bird's beak, adapted for seizing and biting food.

Radula

A unique organ found in molluscs, except for bivalves, consisting of a ribbon-like structure lined with tiny teeth used for feeding.

Cephalopods

Cephalopods are a class of mollusks that include creatures such as squids, octopuses, cuttlefish, and nautiluses, known for their bilateral body symmetry, prominent head, and set of arms or tentacles.