A Fundamental Aspect of Six Sigma Methodology Is Identification of CTQ

question 42

Multiple Choice

A fundamental aspect of Six Sigma methodology is identification of CTQ characteristics that are vital to customer satisfaction."CTQ" denotes:

• A)continuous total quality characteristic.
• B)critical to quality characteristic.
• C)customer to quote feedback.
• D)certain to qualify idea.

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Definitions:

Retrieval

Retrieval is the process of accessing and bringing into consciousness information stored in memory.

Stored

Refers to retaining information or materials in a particular place or medium for future use or retrieval.

Divided Attention

The ability to process multiple sources of information or engage in more than one activity at the same time.

Emotional Reactivity

The extent to which an individual responds emotionally to stimuli, including the intensity and duration of the emotional response.