​When Leading a Group with Two Mutually Hostile Members,the Leader

question 7

Multiple Choice

​When leading a group with two mutually hostile members,the leader should do each of the following EXCEPT

• A) get the members to like each other.​
• B) ​meet privately with each member to identify issues.
• C) ​focus on how the members came to dislike one another.
• D) ​obtain a commitment from each member to work on the issue in group.

Recognize the impact of consumer notes on transactions and the associated legal implications.

Understand the key principles of social marketing for nonprofit organizations.

Identify and differentiate the properties of services and tangible products.

Grasp the importance of service quality dimensions in evaluating services.