Examlex
If a significant number of consumers switch from ordering food delivery from traditional restaurants to ordering from "ghost restaurants", a "ghost restaurant" will likely find its demand curve shifting to the ________ and its marginal revenue curve shifting to the ________ as more competitors enter the market.
Knowledge Gap
The difference in understanding, information, or knowledge between individuals, groups, or data sets.
Zone of Tolerance
The range of service levels between the desired and adequate performance levels of customers, within which customers are willing to accept variations in service quality.
Service Delivery
The act of providing a service to customers or clients, encompassing the processes and interactions to meet their needs.
Communication Gap
A discrepancy or barrier in understanding between what is said and what is understood, often leading to misinterpretation or conflict.
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