The Process by Which Customer Information Is Centralized and Shared

question 22

Multiple Choice

The process by which customer information is centralized and shared to enhance the relationship between customers and the organization is called ___________ management.

• A) knowledge
• B) customer relationship
• C) sales force
• D) organizational

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Definitions:

Seminary Students

Individuals who are studying in a seminary, an educational institution for training in religious vocations.

Bystander Effect

A social psychological phenomenon in which individuals are less likely to offer help to a victim when other people are present.

Path to Helping

A conceptual framework that outlines the process through which individuals decide whether to assist others in need, often involving stages of noticing the problem, interpreting it as one requiring intervention, and choosing to take action.

Pluralistic Ignorance

A psychological state where individuals wrongly believe their feelings, beliefs, or behaviors are different from those of the majority.