When Evaluating Service Quality,which Statement Is True of Reliability

question 90

Multiple Choice

When evaluating service quality,which statement is true of reliability?

• A) It involves being caring and paying individualized attention to customers.
• B) It involves providing prompt service to customers.
• C) It is performing the service right the first time.
• D) It refers to the knowledge and courtesy of employees.

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Definitions:

Back-end Database

The part of a database application that stores the data and is accessed indirectly by users through a front-end interface.

Front-end Database

The part of a database system that interacts directly with the user, providing an interface for data entry, querying, and report generation.

File-server Database

A type of database that is stored and managed on a network server, allowing multiple users to access and update its contents.

Startup Command-line

A command entered into the command-line interface to initiate or start a program's operation.