The Term That Describes the Service Process That Takes Place

question 51

Multiple Choice

The term that describes the service process that takes place when the service is directed at a customer is called ____________________.

• A) information processing
• B) possession processing
• C) mental stimulus processing
• D) people processing

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Definitions:

Dignity

The state or quality of being worthy of honor or respect, often considered as an intrinsic value of individuals.

AIDS

Acquired Immune Deficiency Syndrome, a life-threatening condition caused by the human immunodeficiency virus (HIV), which severely damages the immune system.

Contagious Disease

An infectious disease that can be transmitted from one individual to another through direct contact, airborne particles, or other means.

ISAS

A shorthand presentation of the symbolic interactionist’s statement: Behavior of the individual is in response to symbols, relative to the audience, and relative to the situation.