The CRM System Sends Customer Information to All Areas of a Business

question 67

True/False

The CRM system sends customer information to all areas of a business because the customer interacts with all aspects of the business.

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Definitions:

Flashback

The sudden and intense re-experiencing of past memories or traumatic events, often a symptom of PTSD.

Hypervigilance

An enhanced state of sensory sensitivity accompanied by an exaggerated intensity of behaviors aimed at detecting threats.

Systematic Desensitization

A behavioral therapy method for reducing fear and anxiety responses by gradually exposing the patient to the feared object or context in a controlled way.

Behavior Modification

The use of learned techniques to improve or change specific behaviors.