Job Satisfaction Is Theorized to Decline When the Salesperson's Perception

question 55

Multiple Choice

Job satisfaction is theorized to decline when the salesperson's perception of his/her role is:

• A)inaccurate in terms of the expectations of superiors.
• B)characterized by conflicting demands among role partners that the salesperson cannot possibly resolve.
• C)surrounded by uncertainty due to a lack of information about the expectations and evaluation criteria of superiors and customers.
• D)all of the answer choices.
• E)both characterized by conflicting demands among role partners that the salesperson cannot possibly resolve and surrounded by uncertainty due to a lack of information about the expectations and evaluation criteria of superiors and customers.

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Definitions:

Transactional Relationships

Business interactions focused on the exchange of goods, services, or funds with little emphasis on building long-term partnerships.

EDI System

Electronic Data Interchange system, allowing the structured transmission of data between organizations electronically.

Supply Chain

The entire network of entities, directly or indirectly interlinked and interdependent, involved in serving the same consumer or customer.

Power

A situation that occurs in a marketing channel in which one member has the means or ability to have control over the actions of another member in a channel at a different level of distribution, such as if a retailer has power or control over a supplier.