In Evaluating the Quality of a Service, Which of the Following

question 62

Multiple Choice

In evaluating the quality of a service, which of the following dimensions is most important to customers?

• A)empathy
• B)responsiveness
• C)assurance
• D)reliability
• E)all of the answer choices

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Definitions:

Counterbalance

To oppose or offset the effect of something with an equal but opposite force or influence, maintaining equilibrium.

Prosecution and Defense

The two opposing sides in a court case; the prosecution argues the case against the defendant, while the defense represents and argues on behalf of the defendant.

Rule 3.8

A professional conduct rule for prosecutors in the American Bar Association's Model Rules, guiding them on fair practice and the handling of evidence.

Ethical Obligation

A duty or commitment to act in a manner that is morally right or beneficial to others.