When Xerox Offers a Total Satisfaction Guarantee That Allows Customers

question 31

Multiple Choice

When Xerox offers a Total Satisfaction Guarantee that allows customers to return copiers for any reason, this is an example of:

• A)word of mouth.
• B)developing tangible clues.
• C)service bundling.
• D)none of the answer choices.

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Definitions:

Extend Credit

Extend Credit means to allow a customer to purchase goods or services now and pay for them later, essentially providing a loan to the customer.

Product Line

A group of related products produced by a business, often sharing common attributes, marketing channels, or uses.

Financial Statements

Documents that present an organization's financial activity and condition, including income statement, balance sheet, and cash flow statement.