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When Xerox Offers a Total Satisfaction Guarantee That Allows Customers

question 31

Multiple Choice

When Xerox offers a Total Satisfaction Guarantee that allows customers to return copiers for any reason, this is an example of:


Definitions:

Cyber-fraud

The act of committing fraud using the internet or digital communications technology to deceive and illicitly gain from others.

Cyber-spoofing

The act of disguising one's identity online, typically by falsifying email addresses or manipulating caller ID information, often to deceive or defraud.

Criminal Simulation

In criminal law, the altering or falsifying of art objects, antiques, photos, films, recordings, manuscripts, and/or antiquities with the intent to defraud.

Forgery

The act of fraudulently making or altering a document with the intent to deceive or harm others.

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