Which of the Following Are Used in the Customer Perspective

question 46

Multiple Choice

Which of the following are used in the Customer Perspective of the Balanced Scorecard to measure core customer outcome measures?

• A)Market share.
• B)Customer acquisition.
• C)Customer retention.
• D)All of the answer choices.
• E)Both customer acquisition and customer retention.

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Definitions:

Variable Production Cost

Variable production costs are expenses that change in proportion to the volume of goods or services produced, such as raw materials and labor costs.

Fixed Production Cost

Costs that do not vary with the level of production or sales volume, such as rent, salaries, and equipment depreciation.

Variable Selling Expense

Costs related to selling products that vary with the level of sales activity, such as commissions.

Net Operating Income

A company's income after operational expenses have been deducted but before taxes and interest are considered.