The New Director of Case Management Assessed the Need to Improve

question 7

Multiple Choice

The new director of case management assessed the need to improve the organization's patient satisfaction with the discharge process. Which statement below illustrates the vision that would lead the team to this goal?

• A) "The department will deliver reliable, collaborative, and compassionate discharge planning services to all patients."
• B) "The department will hold weekly meetings every Tuesday at 11:00 AM."
• C) "There will be implementation of a new uniform policy so staff can be readily identified."
• D) "Staff are encouraged to complain about difficult patients, families, and physicians."

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Definitions:

Security

The condition of being protected against physical or psychological harm or other types of danger; can also refer to measures taken to ensure this state.

Evolution

The concept that different species are descended from common ancestors but have evolved over time, acquiring different genetic characteristics as a function of different environmental demands.

Natural Selection

A fundamental mechanism of evolution where organisms better adapted to their environment tend to survive and produce more offspring.

Variability

The degree to which different data points in a set differ from each other and from their average value.