In a Five-Year Study, Researchers Conducted In-Depth Analysis of 160

question 137

Essay

In a five-year study, researchers conducted in-depth analysis of 160 companies and more than 200 management tools and techniques, such as customer relationship management and use of an intranet. What were their findings? That is, according to the researchers, how would a company exploit its competitive advantage to achieve superior business performance?

---

Definitions:

Settlement

The resolution or agreement reached in a dispute, negotiation, or legal case outside of or within a court process.

Turnover

Denotes the speed at which staff members exit an organization and are substituted by new hires.

Canada Labour Code

Federal legislation in Canada that regulates employment standards, workplace safety, and labor relations for federally regulated employers.

Industrial Relations

The study and practice of managing the workforce, including the relationships between employers, employees, and the government.