In the Feedback Loop of the Communication Process, Feedback Refers

question 59

Multiple Choice

In the feedback loop of the communication process, feedback refers to

• A) the sender's interpretation of the response that indicates whether the message was decoded and understood as intended.
• B) the impact the message had on the receiver's knowledge, attitude, or behaviors during the communications process.
• C) a mutually shared understanding and knowledge the sender and receiver apply to a message so that it can be communicated effectively during the communication process in the message loop.
• D) any unsolicited response from consumers or potential consumers regarding a company's message.
• E) extraneous factors that can work against effective communication by distorting a message or the feedback received.

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Definitions:

Total Quality Management

A comprehensive management approach focused on continuous quality improvement, customer satisfaction, and involving all organizational members.

TQM

Total Quality Management, a continuous effort by management to improve the quality of products and services through feedback and refinements.

Frederick Taylor

A U.S. mechanical engineer renowned for his efforts to enhance industrial productivity, famously recognized as the progenitor of scientific management.

Productivity

measures how efficiently goods and services are produced by comparing the amount of outputs generated to the inputs used.