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Careerbuilder.com has made its Monk-e-mail site, which allows users to send personalized, private-themed e-cards for all occasions, so compelling that more than 100 million Monk-e-mails have been sent since 2006. Careerbuilder.com is using ________ to promote its services.
Online Banking Services
Financial services provided over the internet, allowing users to conduct transactions, manage accounts, and access banking information remotely.
Service Quality Goals
Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.
Service Recovery
Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.
Procedural Fairness
The degree to which the processes and procedures used in decision making are perceived as just, equitable, and without bias.
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