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Careerbuilder

question 17

Multiple Choice

Careerbuilder.com has made its Monk-e-mail site, which allows users to send personalized, private-themed e-cards for all occasions, so compelling that more than 100 million Monk-e-mails have been sent since 2006. Careerbuilder.com is using ________ to promote its services.


Definitions:

Online Banking Services

Financial services provided over the internet, allowing users to conduct transactions, manage accounts, and access banking information remotely.

Service Quality Goals

Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.

Service Recovery

Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.

Procedural Fairness

The degree to which the processes and procedures used in decision making are perceived as just, equitable, and without bias.

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