In the Context of a Supply Chain, Customer Service Refers

question 35

Multiple Choice

In the context of a supply chain, customer service refers to

• A) adhering to the belief that the customer is always right.
• B) satisfying the customers' needs no matter what the price.
• C) accepting full liability if a product fails to meet a customer's expectations.
• D) the ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience.
• E) the ability of retailers to satisfy users in terms of product, price, promotion, and place.

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Definitions:

Business Report

A formal document that presents information and analysis to assist in decision-making, often including findings, recommendations, and specific data.

Audience-focused

A type of communication or presentation style that is designed with the needs, interests, and reactions of the audience in mind.

Goodwill

A positive perception of an author on the part of the audience.

Correspondence

Business letters sent to customers, coworkers, superiors, and subordinates.