Services Often Depend on the People Who Provide Them

question 23

Multiple Choice

Services often depend on the people who provide them. As a result, their quality varies with each person's capabilities and day-to-day job performance. This element of services is referred to as

• A) incongruity.
• B) differentiation.
• C) variation.
• D) inconsistency.
• E) intangibility.

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Definitions:

Pooled Secretions

Accumulation of bodily fluids, typically mucus or saliva, in parts of the body, which can pose a risk of infection or other complications.

Hypocarbia

A condition marked by reduced levels of carbon dioxide in the blood, usually due to excessive breathing.

Physical Activity

Any bodily movement produced by skeletal muscles that requires energy expenditure, important for maintaining physical fitness and health.

Muscle-strengthening

Physical exercises designed to improve muscle strength, endurance, and mass.