The Dimension of Service Quality Called ________ Is the Ability

question 203

Multiple Choice

The dimension of service quality called ________ is the ability to perform the promised service dependably and accurately.

• A) reliability
• B) assurance
• C) accuracy
• D) responsiveness
• E) empathy

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Definitions:

Lithium Carbonate

A chemical compound used as a mood stabilizer, particularly in the treatment of bipolar disorder, helping to reduce the frequency and severity of mania.

Bipolar Disorder

A mental health condition marked by extreme mood swings, including emotional highs (mania or hypomania) and lows (depression).

Toxic

Describes substances or environments that are harmful or poisonous to living organisms.

Norepinephrine

A neurotransmitter and hormone involved in the body's fight or flight response, affecting attention, heart rate, and other physiological functions.