A Version of a Customer Contact Audit That Includes All

question 204

Multiple Choice

A version of a customer contact audit that includes all employee actions and acknowledges that services are designed to be "experiences" is referred to as

• A) a service continuum.
• B) gap analysis.
• C) a service blueprint.
• D) an experience economy.
• E) a service audit.

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Definitions:

Good Title

A legal term indicating that a property owner has legal ownership and the right to sell the property free from any liens or claims.

Misrepresented

Refers to providing false, misleading, or incorrect information, intentionally or unintentionally, about a product, service, or situation.

Insurable Interest

Any interest in property such that the owner would experience a benefit from the continued existence of the property or a loss from its destruction.

Identified Goods

Items that are designated by the buyer and seller as the specific goods involved in a contract of sale.