A Flowchart of the Points of Interaction Between Consumer and Service

question 125

Multiple Choice

A flowchart of the points of interaction between consumer and service provider is referred to as

• A) a service continuum.
• B) gap analysis.
• C) a customer contact audit.
• D) a customer contact continuum.
• E) a service audit.

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Definitions:

Confidence Interval

A selection of values, taken from data sampling, that is presumed to hold the value of a hidden population attribute.

Sample Size

The number of observations or data points collected or selected from a population for the purpose of statistical analysis.

Degrees of Freedom

The number of independent pieces of information in a dataset that are available for estimating another piece of information or parameter.

Confidence Interval

A band of values, derived from the statistical examination of samples, presumed to include the value of an unascertained population parameter.