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The Actual Procedures, Mechanisms, and Flow of Activities by Which

question 114

Multiple Choice

The actual procedures, mechanisms, and flow of activities by which a service is created and delivered is referred to as


Definitions:

Noise

Unwanted or disruptive sounds or signals that interfere with the communication or processing of information.

Effective Communication

The intended meaning of the source and the perceived meaning of the receiver are identical.

Efficient Communication

The ability to convey information and ideas effectively and clearly with minimal waste of time and resources.

Filtering

The intentional distortion of information to make it appear more favourable to the recipient.

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