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When Chengru last got her drive-through order at the fast-food restaurant, she thought the employee who helped her was cold and unfriendly. The food tasted good but was overshadowed by the employee's demeanor. Since then, Chengru often says something derogatory to her friends about the restaurant based on this single experience. This is an example of which issue associated with services?
Societal Capitalism
A form of capitalism that emphasizes the importance of societal needs and considerations alongside profit and economic growth.
Sustainable Development
Development that meets the needs of the present without compromising the ability of future generations to meet their own needs, often focusing on environmental, economic, and social sustainability.
Revocation
The act of officially withdrawing, cancelling, or annulling something, such as a legal document, license, or agreement.
First-Come
A policy or principle where services, goods, or opportunities are provided to individuals or entities in the order that they arrive or request them.
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