The Dimension of Service Quality Called ________ Is Knowledge and Courtesy

question 136

Multiple Choice

The dimension of service quality called ________ is knowledge and courtesy of employees and their ability to convey trust and confidence.

• A) assurance
• B) sympathy
• C) empathy
• D) responsiveness
• E) reliability

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Definitions:

Excise Tax

A tax levied on specific goods, services, or transactions, such as alcohol, tobacco, and gasoline, often intended to discourage their use or generate revenue.

SUVs

Sport Utility Vehicles; a category of large vehicles that are designed for off-road use or have capabilities for off-road use but are often used as family cars.

Downward-Sloping

A characteristic of demand curves in economics, indicating that demand decreases as the price increases.

FICA Tax

A U.S. federal payroll tax that funds Social Security and Medicare, required to be paid by both employees and employers.