As a Dimension of Service Quality, the Caring, Individualized Attention

question 28

Multiple Choice

As a dimension of service quality, the caring, individualized attention provided to customers as a dimension of service quality is referred to as

• A) reliability.
• B) responsiveness.
• C) competence.
• D) assurance.
• E) empathy.

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Definitions:

Stabilize Workforce

The process of creating a stable and consistent employee base within an organization, aiming to reduce turnover and maintain productivity.

Charles Redding

Known primarily within the field of organizational communication, though without specific details provided here, the name does not correspond to a widely recognized definition without further context. NO.

Complex Organizations

Large-scale entities with multiple layers of bureaucracy, diverse functions, and structured hierarchies designed to achieve specific objectives.

Organizational Communication

The process through which individuals within an organization share information, ideas, and goals to achieve the organization's objectives.