Unlike Tangible Goods, Many Services Depend on ________, One of the Seven

question 25

Multiple Choice

Unlike tangible goods, many services depend on ________, one of the seven Ps of services, for the creation and delivery of the customer service experience.

• A) people
• B) profitability
• C) process
• D) productivity
• E) physical environment

Understand demographic trends among the aging population in the United States.

Recognize gender disparities in aging, particularly in health, retirement, and social demographics.

Identify typical cognitive and physical changes associated with normal aging.

Understand the common health conditions and their management in older adults.

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Definitions:

Changing Phase

The transitional stage in a process, organization, or system where changes are being implemented or are about to occur.

Refreezing Phase

The final stage in the change process where new behaviors are solidified into normal practice within an organization.

Participation And Involvement Strategy

Approaches that actively engage individuals in the decision-making or change processes to foster commitment and collaboration.

Employee Resistance

The opposition or pushback by employees against changes proposed by management, often due to fear of the unknown or loss of security.