One of the Primary Differences Between Tangible Goods and Services

question 49

Multiple Choice

One of the primary differences between tangible goods and services involves a consumer's ability to make prepurchase evaluations; tangible products have ________ properties, whereas services have ________ properties.

• A) consistent; inconsistent
• B) search; experience
• C) inconsistent; consistent
• D) experience; search
• E) gap; encounter

Understand the role of needs assessment, task analysis, and person analysis in identifying training requirements.

Identify the components of effective training objectives and the instructional design process.

Recognize the importance of training context, including physical and emotional elements.

Understand the application and benefits of on-the-job training and apprenticeships.