A Student Wants to Buy a Smartphone So She Can

question 158

Multiple Choice

A student wants to buy a smartphone so she can share pictures with her friends. An insurance claims adjuster wants to buy a smartphone to document accidents (take pictures, write a report, etc.) . If they both purchase the same model smartphone, such as an Apple iPhone, which statement is most accurate?

• A) The adjuster is a prospective customer because the smartphone will be used for work; the student is only a secondary user since the purpose of the smartphone is just for entertainment.
• B) Both the adjuster and the student are prospective customers because, in their own way, they both benefit from the smartphone.
• C) Neither the adjuster nor the student is a prospective customer since the company will pay for the adjuster's smartphone and the student's parents will pay for hers.
• D) The student is the prospective customer since there are more students buying smartphones for personal use than there are insurance adjusters buying smartphones for business use.
• E) Only a person who has bought a smartphone previously is a prospective customer because only previous owners of smartphones benefit from buying new ones.

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Definitions:

Problem Resolution

The process of solving a conflict or issue, finding solutions, and reaching a conclusion.

Persuasive Arguments

Statements or reasons made to convince or influence someone's opinions or decisions.

Emotional Connection

A bond formed between individuals based on shared feelings, empathy, or emotional experiences that enhances relational depth and understanding.

Resisting Compromise

The act of holding firm to one's principles or position without yielding or agreeing to an alternative course of action.