The Internal Response That Customers Have to All Aspects of an Organization

question 49

Multiple Choice

The internal response that customers have to all aspects of an organization and its offerings is referred to as

• A) customer experience.
• B) relationship marketing.
• C) internal customer audit.
• D) internal marketing.
• E) customer relationship management.

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Definitions:

Demographic Facts

are statistics that relate to the population and particular groups within it, such as age, race, gender, income, and education levels.

Deviant Activity

Behavior that violates social norms or expectations.

Constructionist Perspective

A viewpoint in sociology that emphasizes the ways social phenomena are created, institutionalized, and made into tradition by humans.

Objective Fact

Information verified through observation or measurement, independent of personal feelings or opinions.