Examlex
Which of the following balanced scorecard perspectives focuses on customer service issues?
Cash Outlay
The actual amount of money spent or invested in a specific period or for a specific purpose.
Cash Savings
Funds that are kept on hand or in a savings account for future needs, emergencies, or investment opportunities.
Investment Opportunities
Potential placements of capital in projects or assets that are expected to yield returns or financial growth over time.
Discount Rate
The interest rate used in discounted cash flow (DCF) analysis to present value future cash flows, or in other cases, the central bank's interest rate for banks.
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