Charles Wants His Employees to Take a Course on Effective

question 52

Multiple Choice

Charles wants his employees to take a course on effective customer service.He is deciding between an online distance course and a face-to-face interactive course.Which one would be ideal for his staff to be successful?

• A)The presentation method
• B)The classroom method
• C)The distance learning method
• D)The hands-on method
• E)Audiovisual training

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Definitions:

Electronic Conveniences

Tools and services provided digitally that simplify tasks and transactions, often making daily activities more efficient through technology.

Financial Statement

A proper journal that captures the flow of financial transactions and the economic positioning of an entity, whether a business, an individual, or another type.

Normal Balance

The side of an account (debit or credit) that increases its value; for example, assets and expenses have normal debit balances, while liabilities and revenues have credit balances.

Permanent/Temporary

Describes accounts or records in accounting that either carry their balances over across accounting periods (permanent) or are closed and zeroed out at the end of each period (temporary).