During the Third and One-Half Step Meetings in the Grievance

question 24

Multiple Choice

During the third and one-half step meetings in the grievance procedure:

• A) The arbitrator is given two separate chances to hear the grievance.
• B) The supervisors are encouraged to resolve grievances at the lower level.
• C) The union is discouraged from solving grievances.
• D) Management and union representatives meet to discuss several grievances which are scheduled for arbitration.
• E) All grievances are heard and decided upon.

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Definitions:

Active Listening

A technique of carefully listening and responding to others, focusing fully on the speaker's words, in order to understand the message being conveyed.

Personal Growth

The process of improving oneself through activities that enhance one's talents, awareness, and identity.

Unconditional Positive Regard

Fundamental acceptance of a person regardless of what they say or do; term associated with humanistic psychology.

Systematic Desensitization

A behavioral therapy technique designed to reduce anxiety through gradual exposure to the feared object or situation coupled with relaxation exercises.