Quality Is

question 69

Multiple Choice

Quality is:

• A) meeting or exceeding customer expectations in the goods and/or services offered.
• B) only a major factor in the production of luxury goods, such as BMW cars.
• C) an assured way to gain competitive advantage.
• D) a viable trade-off with product cost in gaining a competitive advantage.

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Definitions:

Personal Unhappiness

A state of dissatisfaction or sadness with one's personal situation or life circumstances.

Self-Awareness

The awareness of one's own personality, emotions, intentions, and wishes.

Incompetence

A lack of necessary skills or abilities to perform a task or duty effectively.

Reality

The state of things as they actually exist, as opposed to an idealistic or notional idea of them.