Basic Salary Structure Is Based on What Four Things

question 39

Multiple Choice

Basic salary structure is based on what four things?

• A)the marketplace,job analysis,job description,and evaluation
• B)experience,competence,evaluation,and communication
• C)commitment,competency,creativity,and cooperation
• D)education,experience,age,and skills
• E)the marketplace,education,experience,and competency

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Definitions:

Service Failure

A situation where a service does not meet the customer's expectations, leading to dissatisfaction and potentially damage to the service provider's reputation.

Services Gap

The discrepancy between customers’ expectations of service quality and their actual experiences.

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.

Perishability

A characteristic of a service.