Which One of the Following Techniques Will Help Management Trace

question 10

Multiple Choice

Which one of the following techniques will help management trace customer complaints directly to the operations involved?

• A) specification management
• B) cause- and- effect diagram
• C) quality circles
• D) quality engineering

---

Definitions:

Dichotomized Construct

A concept or variable that is divided into two distinct and mutually exclusive categories, often used in research and psychological assessment.

Subconscious Motives

Hidden or unconscious drivers behind individuals' behaviors or actions, not directly accessible to the conscious mind.

Future Events

Occurrences or situations that are expected or anticipated to happen in a time following the present.

Organization Corollary

A principle within Kelly's personal construct theory that suggests individuals organize their interpretations of the world into hierarchies to understand it.