Psychological Impressions Are Considered One Aspect of Quality Because Customers

question 92

Multiple Choice

Psychological impressions are considered one aspect of quality because customers can get upset with

• A) discourteous employees.
• B) misleading advertising.
• C) poor craftsmanship.
• D) slow responses to warranty claims.

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Definitions:

Rods

Photoreceptor cells found in the retina of the eye that are responsible for vision at low light levels.

Cones

Photoreceptor cells in the retina sensitive to color and detail, functioning primarily under well-lit conditions.

Auditory Cortex

This is the part of the brain that processes auditory information, essential for hearing.

Eardrum

A thin membrane in the ear that vibrates in response to sound waves, playing a key role in the sense of hearing.