Use of the Balanced Scorecard Can Hinder or Decrease Organizational

question 54

Multiple Choice

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

• A) Performance management orientation
• B) Performance measurement orientation
• C) Customer orientation
• D) Learning and growth orientation
• E) Internal business process orientation

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Definitions:

Framework

An essential structure underlying or supporting a system, concept, or text.

Measuring

The process or technique of determining the extent, dimensions, quantity, or capacity of something, typically by comparison with a standard.

Planning

The process of thinking about and organizing the activities required to achieve a desired goal, involving the creation and maintenance of a plan.

Controlling

The process of monitoring performance, comparing it with goals and standards, and taking corrective action when necessary.