Organizational Development Specialists Identify Three Distinct Steps for Achieving Behavioral

question 141

Multiple Choice

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

• A) freezing, changing, and intervention.
• B) unfreezing, change agent, and freezing.
• C) unfreezing, changing, and refreezing.
• D) intervention, refreezing, and change agent.
• E) none of these.

---

Definitions:

Expressed Agency

A relationship where the agent's authority to act on behalf of the principal is explicitly stated in a contract or agreement.

Implied Agency

A relationship formed by the actions of the parties that indicates an agency relationship, even without a formal agreement.

Apparent Agency

An agency relationship created by operation of law when one party, by her actions, causes a third party to believe someone is her agent even though that person actually has no authority to act as her agent. Also called agency by estoppel.

Ratification Agency

The process by which a principal approves and accepts the acts of their agent that were done without proper authority or beyond the scope of their authority.