Time and Motion Studies That Resulted in Drastic Reduction in the Time

question 57

Multiple Choice

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _____.

• A) Edward Deming
• B) Henry Gantt
• C) Max Weber
• D) Mary Parker Follett
• E) Frank Gilbreth

Recognize the specific challenges in evaluating highly specialized professional services.

Understanding the components and significance of a customer contact audit in service quality management.

Recognize the various dimensions of service quality and their relevance in evaluating and improving service delivery.

Appreciate the importance of effectively managing and responding to service failures for customer satisfaction and loyalty.

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Definitions:

Comparative Advantage

The ability of an entity to produce a good or offer a service at a lower opportunity cost than its competitors, leading to more efficient trading opportunities.

User Fees

Charges levied for the use of a particular service or facility, often imposed by governments or businesses.

Elasticities

Measures of how much the quantity demanded or supplied of a good responds to changes in price, income, or other factors, indicating the sensitivity of demand or supply to changes.

Elasticity Value

A measure in economics to show how much the quantity demanded of a good or service changes in response to a change in its price.