CRM Provides Several Advantages to Business Although Some Control of the Consumer

question 53

True/False

CRM provides several advantages to business although some control of the consumer is sacrificed.

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Definitions:

Punish

The process of applying an aversive consequence to reduce the likelihood of a behavior occurring in the future.

Act Out

To behave badly or inappropriately, often in response to emotional stress or frustration.

Positive Punishment

The use of a physically or psychologically painful event as the punishment.

Spanking

A form of punishment that involves striking the buttocks, typically with the hand, as a disciplinary measure.