Call Center Employees for an Online Store Use Sophisticated Software

question 72

Multiple Choice

Call center employees for an online store use sophisticated software that analyzes customer complaints and proposes solutions based on how customers with similar problems have perceived solutions in the past. This tool is an example of a(n) ________ system.

• A)online help
• B)expert
• C)transaction-processing
• D)operations information
• E)decision support

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Definitions:

Vygotsky

A Russian psychologist known for his work on cognitive development, particularly his theory on the social development of children and the importance of cultural and interpersonal interactions.

Private Speech

Self-directed speech that allows individuals to guide their own actions and thoughts, often observed in children.

Egocentric

A cognitive perspective where an individual has difficulty understanding or assuming any perspective other than their own.

Social Experience

The exposure and interaction an individual has within a social context, shaping their perceptions, behaviors, and understanding of social norms.