June Works in a Call Center That Houses Hundreds of Customer

question 18

Multiple Choice

June works in a call center that houses hundreds of customer service operators who are organized into areas according to the products they support. June communicates primarily with the colleagues who work in her area or who she regularly sees in the hall or break room. June's communication reflects a(n) ________ network.

• A)wheel
• B)chain
• C)all-channel
• D)circle
• E)vertical

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Definitions:

Extinction

In behavioral psychology, the process through which a conditioned response decreases or disappears as a result of repeated exposure without reinforcement.

Reinforcement

In psychology, a process by which a certain stimulus or action encourages a particular behaviour to occur again.

Punishment

The imposition of a penalty as retribution for an offense or undesirable behavior.

Extinction

In behavioral psychology, refers to the gradual weakening and disappearance of a conditioned response when it is no longer reinforced.