A Group of Customer Service Representatives at a Call Center

question 43

Multiple Choice

A group of customer service representatives at a call center who are managed by the same supervisor are part of a(n)

• A)research and development team.
• B)informal group.
• C)command group.
• D)task force.
• E)interest group.

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Definitions:

Fibula

A long, slender bone located on the lateral side of the tibia in the lower leg.

Metatarsals

The five long bones in the foot that connect the ankle bones to those of the toes, playing a key role in mobility and weight distribution.

Tibia

The larger and stronger of the two bones in the lower leg, commonly referred to as the shin bone.

Talus

A bone in the ankle that sits between the heel bone and the two bones of the lower leg, allowing for ankle movement.