A Group of Customer Service Representatives at a Call Center

question 43

Multiple Choice

A group of customer service representatives at a call center who are managed by the same supervisor are part of a(n)

• A)research and development team.
• B)informal group.
• C)command group.
• D)task force.
• E)interest group.

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Definitions:

Independent Variable

A factor or condition that is intentionally varied by the researcher to observe its impact on the dependent variable in an experiment.

Dependent Variable

In an experiment, it is the variable that is being tested and measured, expected to change as a result of manipulations to the independent variable.

Gustav Theodor Fechner

A German philosopher, physicist, and experimental psychologist, known as a founder of psychophysics, which quantifies the relationships between physical stimuli and the sensations and perceptions they affect.

Psychophysics

The branch of psychology that studies the relationships between physical stimuli and the sensations and perceptions they produce.