Servers at a Popular Restaurant Are Able to Offer Dissatisfied

question 82

Multiple Choice

Servers at a popular restaurant are able to offer dissatisfied customers a free dessert without prior approval by the shift supervisor. This is an example of

• A)employee empowerment.
• B)reward power.
• C)extrinsic motivation.
• D)servant leadership.
• E)legitimate power.

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Definitions:

Traits

Enduring characteristics or patterns of thoughts, feelings, and behaviors that are relatively stable over time and across situations, which differentiate one person from another.

Environment

The surrounding conditions, influences, or forces which affect the development, action, or survival of an individual or organism.

Gene-environment Interactions

The complex interplay between genetic predispositions and environmental factors that influence individual characteristics and behaviors.

Trait Expression

The manner in which an individual's characteristics or qualities are displayed or manifested in their behavior.