A Restaurant Manager Routinely Measures the Number of Customer Complaints

question 83

Multiple Choice

A restaurant manager routinely measures the number of customer complaints and how often customers leave negative reviews on its social media page. These controls help the restaurant improve its

• A)efficiency.
• B)quality.
• C)innovation.
• D)liquidity.
• E)competitiveness.

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Definitions:

Guaranteed Salvage Value

The minimum value for which an asset can be sold at the end of its useful life, as guaranteed by a contract or agreement.

Depreciation Expense

The allocated portion of the cost of a fixed asset over its useful life, recognized as an expense on the income statement.

Sales-Type Lease

A financing arrangement in leasing, where the lessor recognizes immediate sales revenue and profit on the leased asset.

Direct Financing Lease

A leasing arrangement where the lessor purchases an asset and leases it out, recognizing interest income over the lease term.