Tristan Conducts Service and Installation Visits for a Cable Company

question 98

Multiple Choice

Tristan conducts service and installation visits for a cable company. He uses an online system to access a client's history and updates the system with results from all interactions. This is an example of using ________ to be responsive and build loyalty.

• A)business-level strategy
• B)process reengineering
• C)customer relationship management
• D)self-managed work teams
• E)total quality management

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Definitions:

Income

The proceeds gained, frequently on an ongoing basis, from professional work or capital allocations.

Pork Chops

Pork chops are cuts of meat from the pig, situated perpendicular to the spine, and are among the most popular pork cuts in various cuisines.

Lamb Chops

Cuts of meat from the rib, loin, or shoulder of a lamb, often grilled, broiled, or roasted.

Normal Good

A good for which demand increases as consumer income rises, holding everything else constant.